What the Terms and Conditions of Sale are about

Our Terms and Conditions of Sale are set out in full on the rest of this page. They cover prices, ordering, payment and the dispatch of goods and services. They also describe our commitment to provide goods and services of merchantable quality and to refund your payment if those goods or services are faulty or not what you ordered. They tell you what to do if an item is faulty or doesn't arrive in a reasonable time. The terms do not affect your statutory rights under English law.

According to the UK Consumer Protection (Distance Selling) Regulations 2000, as amended 13th June 2014 shoppers must see the terms and conditions of sale before ordering.

The full Terms and Conditions of Sale

· Who are we?

The Essex Society for Family History (ESFH), is an Educational Charity (Registered Charity No 290552) and a member of the Federation of Family History Societies. All the services offered by the Society are provided by volunteer members. There are no paid employees.

· Prices

The prices which are shown against each product or service include the shipping costs to either UK or Overseas addresses. Those prices are valid for orders placed at the time the prices are displayed by the ESFH webserver at www.esfh.org.uk.

· Ordering

Visit our Shop to place your order.

· Payment

We can accept payment only via Paypal, where most credit/debit cards are accepted, and by sterling cheques which must be made payable to Essex Society for Family History. Cheques should be sent to the Essex Society for Family History, c/o the Essex Record Office, Wharf Road, Chelmsford, CM2 6YT.  Cash payments, which must not be sent by post, will only be accepted at our Research Centre in Chelmsford.

· Dispatch of goods and services

We will normally arrange for goods to be dispatched within 15 days of receiving your order. The provision of services will take place or start within 15 days, unless a longer period is specified on the relevant pages of this website. As the society is run entirely by volunteers we will occasionally be unable to meet this timescale at bank holiday periods (e.g. Christmas, Easter etc).

Goods will be dispatched by Royal Mail, using Airmail for delivery outside the United Kingdom and First Class post for delivery in the UK. Results of search services will normally be sent by e-mail.

· Quality of Goods and Services and Returns Procedures

Our aim is that all our customers will be completely satisfied with the quality of the goods and services that they buy from us. If you are not satisfied with the quality of an item, or if an item is faulty or is not what you ordered, please e-mail us at office@esfh.org.uk with details and return the item to the Essex Society for Family History, c/o Essex Record Office, Wharf Road, Chelmsford, Essex CM2 6YT. When you have returned it we will send a replacement or a refund of your payment, whichever you request.  A PayPal refund, when agreed, will be made within 10 days. 

· UK Consumer Protection (Distance Selling) Regulations 2000 as amended.

In law you have a separate right of cancellation during a "cooling off" period. If you wish to cancel for any reason other than those listed in the previous paragraph, you have fourteen clear working days to let us know. If you wish to cancel under this provision, please e-mail us at searches@esfh.org.uk We will refund your payment on return of the item concerned. The right to cancel does not apply to birth, marriage or death certificates nor to any of our search services where the search has been effected in accordance with your original instructions.

If your order is for goods, the fourteen days start when the goods are delivered. The goods should be returned to the Essex Society for Family History, c/o Essex Record Office, Wharf Road, Chelmsford, Essex CM2 6YT. You must return the goods to us at your own expense and take every care to ensure that the goods are safely returned.

· Responsibility for Local Taxes and Duties

You are responsible for payment of any Local Taxes and Import Duties levied in the country of the delivery address.

· Order Chasing Enquiries

If you have not received your order within a period of time that you consider appropriate (depending on your location) please email us at searches@esfh.org.uk

· Privacy Policy

We, at ESFH, are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 1998. We do not store any of our customer's financial details including debit or credit card data.

· UK Data Protection Act

If you are joining the Society, your membership details will normally be stored on a computer database and used for the Society's mailings and administration purposes, and in pursuing its aims according to its Constitution. You may request us to send you a copy of your personal details held by the Society and to have any errors corrected.

· Retention of Title

All goods that you order remain our property until you have paid for them in full.

· Complaints

Our aim is that you will be completely satisfied with our service and with our goods and services. If you have any cause for complaint please e-mail us at searches@esfh.org.uk or write to the Secretary, Essex Society for Family History, c/o Essex Record Office, Wharf Road, Chelmsford, Essex CM2 6YT. UK residents may prefer to telephone 01245 244670 between 1pm and 4pm on Wednesdays or between 10 am and 1pm.on Thursdays.

· Applicable Law

These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and the ESFH. Your statutory rights under the law of England and Wales are not affected by these terms and conditions.

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